Description based on the Specified Commercial Transactions Act

Sold by: The Clock Works

Manager: Yoshinori Oda

Address: RJ3, 16-12 Jiyugaoka 2-chome, Meguro-ku, Tokyo 152-0035

Phone number: 050-5343-7214 (Hours: Weekdays 9:00-18:00)

Inquiries: Please contact us via the chat at the bottom right of the screen.

We will contact you as soon as possible.

About the sales price

The selling price of each product is displayed on the product page, but may change without notice due to sudden fluctuations in exchange rates or price revisions by manufacturers. Thank you for your understanding.

Required fees other than the product price

Consumption tax (10% tax included), free shipping

payment method

Bank transfer, credit card payment

Payment period

Bank transfers must be paid within 5 business days of placing your order.

Product delivery time

We will ship your order within 3 business days after confirming your payment.

Please note that the products are sourced from Germany, so if the product is in stock, it will take approximately 2-3 weeks from the time of order to delivery (approximately 5 business days if the product is in stock in Japan). In the unlikely event that the product is out of stock, we will notify you of the delivery date by email.

Returns, exchanges and cancellations

As a general rule, we do not accept returns or exchanges, except in cases where the product is clearly at fault, such as when the product is defective or the product you received is different from the one you ordered.
If you receive a defective or incorrectly delivered product, please contact us within 7 days of receiving the product. Please also refer to our refund policy regarding refunds for returns.