Description based on the Specified Commercial Transactions Act

Seller: The Clock Works (Operated by: Soden-sha)

Operations Manager: Yoshinori Oda

Address: In accordance with the Act on Specified Commercial Transactions, the address will be disclosed without delay upon request from the customer.

Phone Number: In accordance with the Act on Specified Commercial Transactions, the phone number will be disclosed without delay upon request from the customer.

Contact Us: Please contact us via the chat icon at the bottom right of the screen.

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About Sales Prices

The sales price for each product is displayed on its product page, but please note that prices may change without prior notice due to rapid fluctuations in exchange rates or price revisions by manufacturers. We appreciate your understanding.

Additional Fees Apart from Product Price

Consumption tax (10% inclusive of tax), free shipping

Payment Methods

Bank transfer, credit card payment (We sincerely apologize, but credit card payment is currently unavailable due to system maintenance. Please use bank transfer.)

Payment Due Date

For bank transfers, please complete payment within 5 business days of placing your order.

Product Delivery Time

Products will be shipped within 3 business days after payment confirmation.

Please note that since products are ordered from Germany, delivery typically takes approximately 2-3 weeks from the order date if the item is in stock. (If in domestic stock, approximately 5 business days.) In the event of a stockout, we will inform you of the delivery date by email at a later time.

Returns, Exchanges, and Cancellations

As a general rule, we do not accept returns or exchanges, except in cases where there is a clear fault on our part, such as a defective product or an incorrect item delivered.
If you receive a defective product or an incorrectly delivered item, please contact us within 7 days of product arrival. For refunds associated with returns, please refer to our refund policy.